FAQ
You Asked, We Answered
HOW LONG DOES IT TAKE TO SHIP AN ITEM?
Shipping times will vary ,however, we always try our best to get you your items as quickly as possible. Typically, orders ship within 2-4 business days of receiving your order. You will receive an email confirmation with tracking information once the package has shipped
DO YOU OFFER FREE SHIPPING?
Yes we offer free shipping on all orders of 150CHF or more. For orders under 150CHF, rates will vary depending on the product and your location, and shipping will be calculated at checkout.
WHAT IS YOUR RETURN POLICY?
BABA stands behind all of our products. If you received a damaged or defective product directly from us (not a retail store), you may return it for a full refund or exchange of the product within 15 days of receipt of purchase. All returns must be in unused condition and in the original packaging from a smoke-free environment and have all applicable tags still attached. Shipping and handling fees are non-refundable, and return shipping costs are the responsibility of the customer. We cannot accept any personalized products for refund or exchange. If you purchased an Elegant Baby-branded product from a retail store, please return the gift with a receipt to that location.
Please note: If the purchase was made with a credit or debit card, any refund will be credited back to that account.
If you have any questions regarding our return policy or whether your item qualifies to be returned, please contact us on cod.f.2017@gmail.com
VAT & TAX RESPONSIBILITY
Please note that all items are shipped from Switzerland, which is not a part of the EU. Import tax and VAT rates may vary depending on your country of delivery. It's essential to be aware of your local customs regulations and responsibilities when ordering from us.
Ask us anything! Reach out to us cod.f.2017@gmail.com